Got a question? Check out our FAQs below to see if we can help. If you don’t find the answer you’re looking for, feel free to contact us at support@twistedbands.com.
Buying Guide:
What are the width options for your rings?
- Size 5-7.5: Available in 6mm width.
- Size 8-15: Available in 8mm width.
- Sizes 5-15: Can be either 6mm or 8mm (standard is 8mm).
If you don’t specify the width in your order confirmation, the standard 8mm width will be applied.
Do you offer custom wedding band?
Yes! We love creating one-of-a-kind custom rings. Contact us at support@twistedbands.com with your vision, and we’ll help you design your perfect ring.
Can I modify my order after it’s placed?
Once an order has shipped, we cannot change the shipping address or redirect the package. If you need assistance before your order ships, reach out to us at support@twistedbands.com and we’ll do our best to help.
Shipping:
Do you ship internationally?
Yes, we are delighted to offer worldwide shipping! No matter where you are located, we can ship our handcrafted rings directly to your doorstep. Whether you're in North America, Europe, Asia, or anywhere else around the globe, we ensure that your ring will reach you safely.
Our team takes extra care in packaging and shipping to make sure your order arrives in perfect condition. Please note that international shipping times may vary depending on your location, and customs fees may apply, but rest assured, we’ll get your ring to you wherever you are!
How long does it take for my Ring to ship?
Orders placed Monday through Friday typically ship within 2-3 business days. As all our rings are handmade, it may take a few days to prepare your order.
Please note that Saturday is not considered a business day, and we are closed on major U.S. holidays. Orders will ship the next business day after a holiday.
Which shipping carrier do you use?
We primarily ship via USPS. Delivery times vary depending on location. If you need expedited shipping, we offer FedEx 2-day air by request.
Contact us at support@twistedbands.com for arrangements.
Are there custom duties or fees for international orders?
Customs fees vary by country. Please check with your local customs office for any charges that may apply to your order. Customers are responsible for paying all customs and duty fees.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this to track your package through the carrier’s website. If you need assistance, email us at support@twistedbands.com.
Other Questions:
What hand does a wedding ring go on?
At Twisted Bands, the wedding ring for men is traditionally worn on the left hand, on the fourth finger (the "ring finger"). This is a custom followed in many countries, symbolizing love and commitment. However, in some cultures, the right hand is preferred for wedding rings.
What is the difference between an engagement ring and a wedding ring?
The difference between an engagement ring and a wedding ring lies in its purpose and timing.
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The engagement ring is typically given during the proposal and often features a prominent design, such as a gemstone or intricate detailing.
- The wedding ring, on the other hand, is exchanged during the wedding ceremony and is usually simpler in design, like a classic or twisted band, symbolizing the couple's union.
