At Twisted Bands, customer satisfaction is our top priority. We want you to love your ring, and we are here to assist you with any returns, exchanges, or issues you may encounter. Please review our policies below for more information on returns, exchanges, refunds, and warranties.
What is your Return/Exchange Policy?
We are happy to accept returns or exchanges for any reason within 14 days of receiving your order. To initiate a return or exchange, please contact us at support@twistedbands.com, and we’ll be happy to assist.
Important Notes:
- Return claims must be made within 14 days of the delivery date.
- Customers are responsible for all shipping charges associated with returns or exchanges.
- We reserve the right to refuse any exchange if we believe the policy is being abused.
What is your Refund Policy?
If you’re not satisfied with your purchase, we accept returns for any reason within 14 days of receiving your items. To arrange your return, simply email us at support@twistedbands.com, and we’ll guide you through the process.
Please note:
- Customers are responsible for all return shipping costs.
- Return claims must be made within 14 days of the item's arrival at your shipping address.
- We reserve the right to refuse any exchange or refund if we suspect policy abuse.
What should I do if my item is damaged or defective?
At Twisted Bands, we take pride in the quality of our products, but if you encounter any issues with your order, please inspect your items upon arrival and contact us immediately if they are damaged, defective, or if the wrong item was shipped. We will promptly address the issue to make things right.
Are there any items that cannot be returned?
Certain items are not eligible for returns or refunds, including:
- Custom products, such as personalized or special order items.
- Items purchased with a discount of 35% or higher.
- Sale items or gift cards.
- Please note that returns are not allowed for engraved items, but your ring will still be covered by our lifetime warranty.
If you have any concerns about whether your item qualifies for a return, please reach out to us at support@twistedbands.com.
Do you offer a satisfaction guarantee?
Yes, we’re confident you’ll love your ring! If you change your mind, simply contact us within 14 days of purchase for a return or exchange. Customers are responsible for all return shipping fees.
Do you offer a warranty or replacement on Twisted Bands?
Yes! At Twisted Bands, we stand behind the quality of our rings. If you experience any issues, we offer a 1-year free replacement warranty from the date of purchase.
Warranty Policy Details:
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What sets us apart is our commitment to lasting quality. Every ring comes with a lifetime warranty, so you can enjoy it knowing it's made to endure, just like your love.
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Warranty claims must be made by emailing support@twistedbands.com before shipping any items for replacement.
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Each wedding band is eligible for one warranty claim per year.
- All claims are subject to approval. Claims may be denied if we suspect tampering or negligence occurred before filing the claim.
Please note:
- We reserve the right to deny any claim if we feel the warranty policy is being abused.
At Twisted Bands, your satisfaction is our priority, and we strive to provide the best service with every order! Explore our wide selection of wedding bands, featuring distinct designs crafted to leave a lasting impression. Shop our unique collections today and find the perfect piece for your special day.
