Return and Exchange Policy

At Twisted Bands, we’re all about making sure you love your wedding ring as much as we loved creating it. Whether it’s a handcrafted wedding band to celebrate forever, a unique statement piece, or a custom engraved ring, we’re here to ensure your experience is smooth, enjoyable, and as special as the piece you’re holding.

If something doesn’t feel quite right, don’t worry—we’ve got your back. Returns, exchanges, refunds, or warranty claims? We’ve made it simple to get the help you need. Below, you’ll find everything you need to know about our policies, but if you still have questions, we’re just an email away. Because when it comes to your happiness, we go above and beyond!

What is your Return and Exchange Policy?

We know how important it is to absolutely fall in love with your wedding ring. That’s why we’re happy to accept returns or exchanges for any reason within 14 days of receiving your order. Whether you changed your mind, got the wrong size, or just feel like trying something new, we’re here to make it right!

Want to update your ring? Just email us at support@twistedbands.com, and we’ll take care of it! Returns or exchanges are quick and easy.

A Few Important Notes:

• Returns and exchange claims must be made within 14 days of delivery.

• Customers are responsible for shipping costs for returns or exchanges.

• To keep things fair, we reserve the right to decline exchanges if we think someone’s trying to bend the rules.

What is your Refund Policy?

Not head over heels for your wedding ring? That’s okay! We accept returns for any reason within 14 days of receiving your item. All you have to do is email us at support@twistedbands.com, and we’ll guide you step-by-step through the process. We want to make this as stress-free as possible—because returning your wedding ring shouldn’t be complicated.

Please Keep in Mind:

• Customers cover the shipping costs for returns.

• Return claims need to be made within 14 days of delivery.

• We reserve the right to refuse refunds if we notice any policy misuse.

What Should I Do if My Item is Damaged or Defective?

Oh no! We’re so sorry if your item didn’t arrive in perfect condition—this isn’t the Twisted Bands experience we strive for. While we pride ourselves on quality, sometimes mishaps happen. If your item is damaged, defective, or the wrong product was sent, don’t panic!

Inspect your items as soon as they arrive and email us at support@twistedbands.com ASAP. We’ll make it right faster than you can say “handcrafted in the USA.”

Are There Items That Can’t Be Returned?

We try to keep our policies as flexible as possible, but there are a few items we can’t accept back, including:

• Custom products: Personalized or special-order pieces can’t be returned.

• Discounted items: Anything purchased with a discount of 35% or more is final sale.

• Engraved items: While these are non-returnable, rest assured that your ring is still covered by our lifetime warranty!

Unsure if your item qualifies for a return? Let us help you find out in no time! Just email us at support@twistedbands.com, and we’ll clarify everything for you.

Do You Offer a Satisfaction Guarantee?

You bet we do! We’re 100% confident you’ll adore your new ring—but we know minds can change. If you’re not completely in love, just reach out to us within 14 days of purchase for a return or exchange.

Heads up: customers are responsible for shipping costs for returns, but we’ll make the rest of the process a breeze!

Do You Offer a Warranty or Replacement on Twisted Bands?

Absolutely! When you shop with Twisted Bands, you’re not just buying a ring—you’re investing in lasting quality and craftsmanship. That’s why we offer a 1-year free replacement warranty and a lifetime guarantee for all our rings.

Here’s How Our Warranty Works:

• Every ring is eligible for one free warranty claim per year.

• To file a claim, email us at support@twistedbands.com before sending anything our way.

• Claims may be denied if negligence or tampering is suspected—but we trust you’re as careful with your ring as we were making it!

We take pride in creating rings built to last a lifetime, just like your love. And with our lifetime warranty, you can wear your Twisted Band confidently, knowing it’s made to stand the test of time.

At Twisted Bands, we’re not just about making beautiful jewelry—we’re about creating an experience you’ll cherish from start to finish. Whether it’s ensuring your ring fits perfectly, addressing concerns, or simply sharing the joy of your special moment, we’re here for you. So go ahead and explore our collections of handcrafted designs—because with Twisted Bands, you’re always in good hands.